The Kamil Zieliński Law Office provides assistance to travelers seeking compensation due to improper performance of the contract by tour companies.
On the grounds of Polish law a tour company is liable of non-performance or improper performance of the contract in situations indicated below:

  • Change of the contract's conditions in course of the holiday stay by providing services of lower quality instead of services contracted constitutes improper performance of the contract.
  • Change of the price due to the rise of fuel prices without providing relevant records, deprivation of the right to withdraw from the contract under such circumstances.
  • Providing services of low quality, lack of resident's assistance, low quality of hotel services and accommodation, inaccurate catalogue description with regard to hotel standard and quality of the services provided.
  • Imposing fixed charges for withdrawal from a contract while there is no evidence, that it caused any costs.
  • Refusal of compensation payment.
  • Delays in travels.